FAQ
订购
我应该买什么尺码？
如果您不确定哪个尺码最适合您，请参考我们的尺码指南。尺码指南位于每件产品尺码列表下方。
我可以取消订单吗？
我们完全理解，我们自己也会改变主意！虽然我们很希望能够做到，但目前订单一旦提交，我们就无法更改或取消。我们希望将来能够提供取消订单的窗口期。
如果商品不合适，您可以选择更换您喜欢的款式或退货退款。温馨提示：美国境内退货免运费。
When will my order ship?
Most orders ship within 1–2 business days. Orders placed after 1 PM JST, or on weekends/holidays, are processed the next business day.
How long will delivery take?
Most international orders arrive within 3–7 business days, depending on the region and customs clearance.
How do I track my order?
A shipping confirmation email with a tracking number will be sent once your order ships.
Returns & Cancellations
What is your return policy?
Due to the unique, vintage, and one-of-a-kind nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
We encourage customers to carefully review all product photos, descriptions, measurements, and condition details prior to purchase. Please note that slight variations in measurements and color may occur due to lighting conditions, screen settings, and manual measuring.
For full details, please refer to our Shopping Policy.
Do you offer exchanges?
No. Since each vintage item is one-of-a-kind, exchanges are not possible.
Will I be charged import duties or taxes?
Yes. Import duties and taxes vary by country and must be paid by the recipient upon delivery.
配送、退货和换货
运送政策是什么？
订单提交后，您将收到一封确认邮件，告知您我们的发货团队已收到您的订单。订单发货后，您将收到一封包含物流跟踪信息的邮件通知。退货情况下，运费不予退还。
你们寄送海外吗？
是的，我们提供全球配送服务。运费另计，将在结账时显示。
Do vintage items come with boxes or dust bags?
Not always. Vintage pieces often lose original packaging over time. If accessories are included, they will be shown clearly in the product photos and description.
Do items show wear or age?
Yes, vintage items display signs of use. We provide detailed photos and condition notes. If you need more details or additional images, feel free to contact us.
Can I view items in person?
Some items may be available for viewing in Tokyo. Please contact us in advance to confirm availability.
I didn’t receive my confirmation email — what should I do?
Please check:
- Spam or junk folder
- Email filters or blocked senders
- Whether your registered email address is correct
If needed, we can resend it.
How do I contact Rare Tokyo?
You can reach us anytime at: info@raretokyo.com
联系我们
对订单有疑问，或有其他一般性咨询？
