FAQ
Shipping & Delivery
Do you ship internationally?
Yes, we ship to 50+ countries worldwide via DHL Express. Delivery typically takes 3–8 days, though timing may vary depending on customs clearance.
How much is the shipping fee?
We offer FREE worldwide shipping.
When will my order ship?
Most orders ship within 1–2 business days. Orders placed after 1 PM JST, or on weekends/holidays, are processed the next business day.
How long will delivery take?
Most international orders arrive within 3–8 days, depending on the region and customs clearance.
How do I track my order?
A shipping confirmation email with a tracking number will be sent once your order ships.
Returns & Cancellations
What is your return policy?
Due to the unique, vintage, and one-of-a-kind nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
We encourage customers to carefully review all product photos, descriptions, measurements, and condition details prior to purchase. Please note that slight variations in measurements and color may occur due to lighting conditions, screen settings, and manual measuring.
For full details, please refer to our Shopping Policy.
Do you offer exchanges?
No. Since each vintage item is one-of-a-kind, exchanges are not possible.
Will I be charged import duties or taxes?
Yes. Import duties and taxes vary by country and must be paid by the recipient upon delivery.
Product Information & General Support
Are your items authentic?
Yes — 100% authentic. Every piece at Rare Tokyo is carefully verified through a multi-step authentication process before it reaches you.
Each item is first inspected in-house, where we examine key details such as materials, craftsmanship, stitching, hardware, and serial markings to ensure it meets the standards of authentic luxury.
Items are authenticated using advanced verification technology such as Entrupy or through trusted domestic Japanese authentication specialists, and come with a Certificate of Authenticity where applicable.
As a licensed vintage dealer in Japan, we source exclusively from reputable channels, ensuring every piece is genuine and responsibly acquired.
Our Guarantee
We stand fully behind every item we offer. If any purchase is ever found to be not authentic, we provide a 100% money-back guarantee.
Because true luxury is not just about the item — it’s about trust, confidence, and peace of mind.
Where do you source your products?
Our specialists source rare and unique vintage pieces primarily from Japan’s exclusive auctions, private sellers, and trusted luxury dealers, where the vintage market is known for exceptional quality and preservation.
While Japan is our main sourcing hub, we also acquire select pieces from reputable partners and collectors around the world, ensuring a diverse and carefully curated collection.
Do vintage items come with boxes or dust bags?
Not always. Vintage pieces often lose original packaging over time. If accessories are included, they will be shown clearly in the product photos and description.
Do items show wear or age?
Yes, vintage items display signs of use. We provide detailed photos and condition notes. If you need more details or additional images, feel free to contact us.
Can I view items in person?
Some items may be available for viewing or in-person pick ups in Japan and China depending on location. Please contact us in advance to confirm details.
I didn’t receive my confirmation email — what should I do?
Please check:
- Spam or junk folder
- Email filters or blocked senders
- Whether your registered email address is correct
- Contact us
If needed, we can resend it.
How do I contact Rare Tokyo?
You can reach us anytime at: info@raretokyo.com
Get in touch
Have questions about your order, or a general enquiry?
